Terms of Service — Physicare.ai

1. Acceptance of Terms

By accessing or using the Physicare.ai platform (web or mobile), you agree to be bound by these Terms of Service ("Terms"). If you do not accept these Terms, do not use our services.

These Terms should be read in conjunction with our Privacy Policy, which describes in detail how we collect, use, retain, and protect your personal information. By using the platform, you acknowledge having read both documents.

2. Service Description

Physicare.ai is a Canadian platform that provides intelligent tools to rehabilitation professionals to assist with clinical documentation, treatment planning, and patient monitoring. Patients can also access a mobile application to view their prescribed plans and monitor their progress.

The artificial intelligence tools integrated into the platform generate suggestions intended to support professionals in their practice. These suggestions are exclusively a decision-support aid and do not in any way replace professional clinical judgment.

3. User Accounts

3.1 Registration

Registration is required to use the platform. Professionals must subscribe to a paid plan (monthly or annual). Patients can access the platform for free when invited by a professional.

3.2 Account Responsibility

Users are responsible for maintaining the confidentiality of their login credentials and all activity conducted from their account. You must immediately notify us of any unauthorized use of your account at support@physicare.ai.

4. Trial Period and Payments

4.1 Trial Period

A free trial period of up to 14 days may be offered to new professional users. Physicare.ai reserves the right to modify the duration of this period. Users will be informed of the applicable trial conditions at the time of registration.

4.2 Payments and Renewal

Payments are processed by Stripe. Subscriptions automatically renew at the end of each billing period unless the user cancels before renewal.

4.3 Refund Policy

Payments are non-refundable, except where required by applicable law.

5. Use Restrictions

You agree to use Physicare.ai only for legal and professional purposes. Prohibited uses include, but are not limited to:

• Using the platform for non-professional or recreational health assessments.
• Reselling, sublicensing, or redistributing any part of the platform or its outputs.
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the platform.
• Using the platform in a manner that could compromise the security, integrity, or availability of the service.
• Transmitting viruses, malware, or any harmful code through the platform.

6. Intellectual Property and Clinical Content

6.1 Platform Ownership

All software, algorithms, interfaces, trademarks, documentation, and services constituting the Physicare.ai platform are the exclusive property of Physicare.ai and are protected by Canadian and international intellectual property laws.

6.2 AI-Generated Content

Content generated by the platform's artificial intelligence tools (clinical note suggestions, treatment plans, diagnostic suggestions, exercises, etc.) is produced using proprietary technologies owned by Physicare.ai.

6.3 Clinical Data and Health Information

Clinical data entered or generated within the professional-patient relationship (observations, diagnoses, treatment plans, follow-up notes) contain personal health information that remains subject to applicable personal information protection laws and the professional obligations of the relevant professional order.

Accordingly:

• Professionals retain the right to access, export, and use this clinical data in accordance with their professional and legal obligations.
• Patients retain the rights granted to them by applicable personal information protection laws, including rights of access, rectification, deletion, and portability, as described in our Privacy Policy.
• Physicare.ai does not claim any ownership rights over patients' personal health information.

6.4 License Granted to Physicare.ai

By using the platform, you grant Physicare.ai a non-exclusive, worldwide, royalty-free license to use data entered on the platform solely for the purpose of providing, maintaining, and improving the services. The use of anonymized data for AI training is subject to separate consent, as described in our Privacy Policy.

7. Clinical and Medical Disclaimer

Physicare.ai provides AI-generated suggestions to support rehabilitation professionals. However:

• These results do not replace professional medical judgment.
• Physicare.ai does not guarantee the accuracy, completeness, or relevance of any AI-generated content.
• Professional users remain fully responsible for clinical decisions, diagnoses, and treatments applied to their patients.
• Patients should not interpret information accessible through the platform as independent medical advice and should always refer to their treating healthcare professional.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Physicare.ai, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:

• Reliance on AI-generated content.
• Errors, omissions, or inaccuracies in generated content.
• Service interruptions, whether planned or unplanned.
• Data loss, system failure, or unauthorized access.

Nothing in these Terms excludes or limits the liability of Physicare.ai where applicable law prohibits such exclusion or limitation.

9. Indemnification

You agree to indemnify and hold harmless Physicare.ai from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the platform in violation of these Terms or any applicable law.

10. Modifications to Terms

Physicare.ai reserves the right to modify these Terms. In the event of a substantial modification, we will notify you at least 30 days before the changes take effect by one of the following means:

• A prominent notice on the platform.
• An email to the address associated with your account.

Continued use of the platform after the modifications take effect constitutes acceptance of the updated Terms. If you do not accept the modifications, you may stop using the platform and request the closure of your account.

11. Duration and Termination

12. Governing Law and Dispute Resolution

12.1 Users Residing in Quebec

For users residing in Quebec, these Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Montreal (Quebec). The provisions of the Consumer Protection Act (Quebec) and Law 25 apply to the extent they are applicable, and no provision of these Terms shall be interpreted as limiting the rights these laws confer upon you.

12.2 Users Residing Elsewhere in Canada

For users residing in another province or territory of Canada, these Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, subject to the mandatory provisions of the law of the user's province of residence that cannot be waived by contract. Applicable federal laws, including PIPEDA, apply with respect to the protection of personal information. In the event of a dispute, the parties shall first attempt to resolve it amicably. Failing that, the dispute shall be submitted to the competent courts of the judicial district of Montreal (Quebec), without prejudice to the user's right to submit the dispute to the courts of their province of residence if applicable law permits.

13. General Provisions

14. Contact

For any questions regarding these Terms:

support@physicare.ai

For any questions regarding the protection of your personal information:

Person Responsible for the Protection of Personal Information

William Prud'homme

privacy@physicare.ai

#300 – 204 Saint-Sacrement Street, Montreal, Quebec H2Y 1W8

Physicare.ai is committed to providing a reliable and professional service to rehabilitation professionals across Canada.