Privacy Policy – Physicare.ai

1. Introduction

Physicare.ai ("we", "our", "us") is committed to protecting the privacy of its users. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with Law 25 (Quebec) and PIPEDA (Canada).

2. Scope of Policy

This policy applies to all users of the Physicare.ai platform, including healthcare professionals and patients, whether using the web or mobile application.

3. Data Collected

We collect the following types of data:

• Personal data: first name, last name, email address, password.
• Health data: clinical observations, treatment plans, diagnoses, exercises, follow-up notes.
• Technical data: usage logs, preferences, connection information, device information.

4. Collection Purposes

Data is collected for the following reasons:

• To provide and improve clinical services offered through the platform.
• To ensure proper application functioning and personalize user experience.
• To provide technical support and administrative communications.
• To analyze anonymized data to train and improve our artificial intelligence.

5. Consent and Right of Withdrawal

By using our services, you consent to this collection. You may withdraw your consent at any time, though this may limit certain platform features.

6. Data Retention and Deletion

• Data is retained as long as necessary to fulfill the purposes mentioned above.
• Users can request complete deletion of their account and personal data by contacting support@Physicare.ai.

7. Hosting and Security

• Data is securely stored in cloud environments located in Canada, specifically via Google Cloud (Montreal) or AWS (Toronto). Physicare.ai commits to hosting personal and health data in the territory required by applicable laws based on user location.
• We implement technical and organizational security measures to protect your data against unauthorized access, loss, or disclosure.

8. Data Sharing

• No data is sold to third parties.
• We may share certain data with technical service providers (e.g., hosting, statistical processing) who are contractually obligated to respect data confidentiality.

9. Use of Anonymized Data

Health data may be irreversibly anonymized for use in research, development, and improvement of our artificial intelligence. This data cannot be used to identify a user.

10. Your Rights

In accordance with applicable laws, you have the right to:

• Access your personal data.
• Correct inaccurate information.
• Withdraw consent or request deletion of your data.
• File a complaint with your province's data protection authority.

11. Policy Modifications

This policy may be updated without notice. Any modification will be published on our website or in the application. Continued use of our services constitutes acceptance of changes.

12. Contact Us

For any questions or requests related to the privacy of your data: